Policies
Privacy Policy
Last updated October 26, 2026
This policy explains what Lu Erbe collects when you visit or order, why, and who it's shared with. In short: we only collect what's needed to make and deliver your order, and we don't sell it or track you around the web.
What we collect
- When you order: your name, email address, shipping address, phone number (optional), any note you add, and what you ordered.
- Payment: handled entirely by Stripe. We receive a confirmation of payment, never your full card details.
- Technical: your IP address and browser type are recorded with each order to help prevent fraud and abuse, and our web server keeps standard access logs.
Cookies and tracking
The site sets one cookie, a session cookie that protects the order form. There are no advertising cookies, analytics, tracking pixels or social media widgets, and fonts are served from this site rather than third parties. Your cart is kept in your browser tab only.
How we use it
- to make, ship and track your order, and send you order and shipping emails;
- to answer your questions and handle replacements or refunds;
- to keep business and tax records;
- to prevent fraud and abuse of the site.
We don't send marketing emails unless you ask to receive them.
Who we share it with
- Our print partner, which prints and ships your order (your name, shipping address, email, phone and the items).
- Stripe, which processes payments.
- Shipping carriers, through the print partner, to deliver your package.
- Authorities, only if the law requires it.
We never sell or rent your information.
How long we keep it
Order records are kept as long as needed for business and tax purposes (generally several years), then deleted. Server logs are kept for a short time only.
Your choices
You can ask to see, correct or delete the information we hold about you through our contact form. Some order records may have to be kept for tax and legal reasons.
Security
The site runs over HTTPS, order information is stored outside the public website with restricted access, and card payments never touch our server.
Children
This site isn't directed at children under 13, and we don't knowingly collect their information.
Changes
If this policy changes, the new version will be posted here with its date.
Contact
Privacy questions: use our contact form.